We work hard to make our services work as smooth as they can with 99.99% uptime. But with scale sometimes things break. So we want to make everything clear, on how we handle any downtime events. ** Hosted services ** We will after any downtime event may provide the affected users credit based on the amount of time that any hosted resource was down. ** System downtime ** We can't always say our panel will always be online as we are always making changes, but if something breaks when you are doing work, just send us a message and we will help make things right. We know having things not work when trying to get things done can be frustrating. ** Suspension of services ** We do suspend all services that account uses based on non payment. We send out warnings on the lead to any suspension of services as long as you have not disabled our email updates. At a minimum of 30 days after the service we may delete your resources or any hosted files from our system. We do send account alerts during all events, and this is fully automated.